Company: Crossroads Hotel Blantyre
Applications are invited from suitably qualified and experienced individuals to fill the post of a Front Office Supervisor at Crossroads Hotel in Blantyre. The position is extremely challenging and offers excellent career development opportunities for the successful candidate.
MAIN RESPONSIBILITIES
- Helping the Front Office Manager in ensuring that all guests get friendly and sufficient service from all front office staff.
- Training, coaching and motivating Front Office Staff
- Ensuring that all company billing, switchboard, reservations and filing system are maintained correctly at all times.
- Providing excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.
- Maintaining visibility throughout all Front of House areas, and establish a high profile with guests as well as monitoring and maintaining guest service standards on a day-to-day basis.
- Ensuring that reservations are taken correctly and courteously and that all guests are ‘checked in’ correctly in a friendly efficient manner to company standards
- Monitoring Front Office personnel to ensure guests receive warm attention and personal recognition
- Attending to Guests’ enquiries, requests, complaints and compliments.
- Arranging alternative suitable accommodation for a confirmed or regular guest if the hotel is fully booked.
- Coordinating with Housekeeping and Maintenance Team to resolve housekeeping maintenance issues
- Checking in/out all VIP guests and ensure that their rooms are serviced to the right standard
- Achieving 90% guest feedback through guest questionnaire plus less than 48 hrs response to the guest questionnaire
- Resolving and following up on outstanding invoices and personal visits to companies where possible to speed up collections
- Processing all payments in the month in which they are paid
- Ensuring that the Receptionists post bills in the payment system accurately and follow the right procedures
- Working as a Night Auditor
SKILLS AND ATTRIBUTES
- Degree/Diploma in Hospitality
- Minimum of 3 years’ experience in similar position
- Able to work under pressure
- Multi-tasking – oriented with high learning capacity
METHOD OF APPLICATION
Interested candidates who meet the above requirements should send their application letters together with detailed and updated Curriculum Vitae and copies of certificates with three traceable referees before or on 5th December, 2025 to:
The Human Resources Officer
Crossroads Hotels Blantyre
Crossroads Mall
Glyn Jones Road
Blantyre
Email: hrbt@crossroadshotel.net
Cc: btgm@crossroadshotel.net